Payment and Refund Policy

Last updated: 10 October 2026.

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all transactions conducted through the website operated by newsvistaup for access to Course A, a professional resource focused on studio production in motion. This includes detailed guidance on studio equipment setup, dynamic camera operation, lighting and sound waves, and the creation of smooth high-quality workflows for television news and live shows. The policy governs purchases of digital courses, subscription access, downloadable materials, and any related professional development services provided to customers in the United Kingdom. It covers both one-time purchases and recurring subscriptions where applicable. All references to services encompass the full range of educational content delivered electronically without physical shipment. Customers should review this policy carefully before completing any transaction as it forms part of the contractual terms.

Prices, Currencies, Taxes, and Any Additional Charges

All prices displayed on the site are in British Pounds Sterling (GBP) and include applicable Value Added Tax (VAT) at the current UK rate unless otherwise stated. Prices may vary depending on the selected course package or subscription tier. No hidden fees apply to standard purchases however additional charges such as currency conversion fees imposed by payment providers or bank charges for international transactions may occur outside our control. newsvistaup reserves the right to adjust prices at any time with changes applying only to new orders. Promotional discounts are subject to terms and may exclude certain items. Customers are responsible for any taxes or duties arising from their location outside the UK if applicable though the site primarily serves UK residents.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards including Visa, Mastercard, and American Express processed securely through established payment gateways. Bank transfers may be available for institutional purchases upon prior arrangement. All payments require authorisation from the card issuer before the order is confirmed. newsvistaup does not store any card details as transactions are handled by third-party processors compliant with PCI DSS standards. Payment security is maintained through encrypted connections and fraud detection systems. Customers will receive an email confirmation once payment is authorised successfully. In cases of declined payments the transaction will not proceed and alternative methods should be attempted.

Order, Booking, or Service Confirmation and When a Contract Is Formed

Upon successful payment an order confirmation email is sent to the provided address detailing the purchased access to Course A materials. The contract between the customer and newsvistaup is formed at the moment payment is authorised and the confirmation is issued. Access to digital content is granted immediately following confirmation for most courses. Customers must ensure the details entered during checkout are accurate as errors may delay access. No physical goods are involved therefore delivery timelines do not apply. The confirmation serves as proof of purchase and should be retained for reference.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations 2013 UK customers have the right to cancel within 14 days of the contract formation for most distance sales. For digital content however cancellation rights may be lost once download or access begins if the customer has expressly consented to this. Subscriptions can be cancelled at any time through the account settings with access continuing until the end of the paid period. No refunds are provided for partial periods unless eligibility criteria under refund sections are met. Early cancellation of annual subscriptions may incur fees depending on the plan chosen.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for unused digital courses within 14 days if no substantial content has been accessed or downloaded. Eligibility excludes cases where the customer has completed more than a minimal portion of the material or where promotional offers were used. Non-refundable items include customised resources, completed live session recordings, and any content marked as non-refundable at purchase. Refunds will not be granted for buyer's remorse after the cooling-off period or if the customer fails to meet technical requirements for accessing the content. Subscriptions that have been actively used for more than 30 days are generally ineligible.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund customers must contact [email protected] or use the form on the Contacts page providing their order number, full name, email address associated with the purchase, and a clear statement of the reason for the request. Requests should be submitted within the applicable time frame. Additional information such as proof of purchase or details of any issues encountered may be requested. All refund requests are acknowledged within five working days. Incomplete requests will be returned for supplementation before processing begins.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Each refund request undergoes review to verify eligibility against the policy criteria. newsvistaup will inspect access logs to confirm the extent of content usage. Approval or rejection is communicated via email within 14 days of receipt of a complete request. If rejected the email will explain the reasons and any options for appeal. Approved refunds proceed to processing while rejected cases may offer alternative resolutions such as extensions or replacements where appropriate. Customers dissatisfied with the decision may escalate to the relevant UK consumer protection body.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Refunds are issued to the original payment method used for the purchase. Processing typically takes between five and ten working days after approval though bank processing times may extend this to 14 days or more for certain card issuers. Customers will receive a confirmation email once the refund is initiated. No cash refunds or alternative payment methods are offered. In the event of delays beyond standard times customers should contact [email protected] for an update.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital content such as Course A videos and resources is subject to specific rules where access or download constitutes acceptance and may waive standard cancellation rights. Subscriptions renew automatically unless cancelled prior to the renewal date with notice provided in advance. Promotional offers including discounted first months are non-refundable after activation. Services involving live elements or personalised feedback have stricter eligibility due to their bespoke nature. Customers are advised to review all terms before engaging with such offerings.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments result in suspended access until resolved with a successful transaction. Duplicate charges are investigated promptly and corrected by issuing refunds for the excess amount. Chargebacks initiated without valid grounds may lead to account suspension and recovery of costs. Suspected fraudulent activity triggers immediate investigation with possible involvement of payment providers and law enforcement. Customers should report any unauthorised transactions to +44 (0) 300 111 4123 without delay.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy does not affect any mandatory rights under UK law including those in the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Customers retain rights to remedies for faulty digital content or misleading descriptions regardless of this policy. Nothing in these terms excludes liability for death, personal injury caused by negligence, or fraud. UK residents may seek advice from Citizens Advice or the Competition and Markets Authority for further protections.

Contact Route, Policy Changes, and Last-Updated Date

For queries regarding this policy or to make a request contact newsvistaup via the Contacts page form, by email at [email protected], by telephone at +44 (0) 300 111 4123, or by post at Fawley House, 2 Regatta Place, Marlow Road, Bourne End, Buckinghamshire SL8 5TD. This policy may be updated periodically with changes effective from the date of publication on the site. Continued use after updates constitutes acceptance of the revised terms. The last updated date appears at the beginning of this document.